LOYALTY TO YOUR CUSTOMER
Why build customer loyalty?
Increase your sales
It will recommend your business, and this will increase your customers
They will give you quality and trustworthy feedback
5 STEPS TO WIN OUR CUSTOMERS LOYALTY
1. Meet the expectations of your customers, you must do an excellent job so that they are happy and more than satisfied.
2. Build trust so that your customers can tell you when they don't like something and you can solve that problem, in this way your customer will feel that you really care about him.
3. Make them feel like family, create a feeling of closeness, it sounds a bit complicated, but you can start with something simple like greeting them by name or asking how they are.
4. Make satisfaction surveys, by doing them, we can know specifically in which area we are failing, therefore, it is necessary to define what we want to know.
5. You can create a customer retention plan, for example, point cards, cards for VIP customers, benefits on special dates, etc. The most important thing is to see which plan best suits your business